The Service "Health Hub"
Help & FAQ

'Help' Section of the 'Health Hub' Internet Service (hereinafter referred to as Service) provides answers to specific questions of the Service use such as "How to act?" and "What to do in case of failure?".

'Frequently Asked Questions' (FAQ) Section provides answers to more general questions about the mission and use of the Service such as "Why is it for?", "How to get better?" and "How best to perform the action?"

'Known Bugs and Malfunctions' Section describes mentioned drawbacks and the ways to correct them.

 

The Terms of Service
Terms and Notions

Help
   Installation of Android App Helptor
   Settings in Android App Helptor
   Time Schedule for Tasks setting in Android App Helptor
   Failure of the Service while receiving Complaint created in the browser
   Failure of the Service while receiving Complaint created in the Android App Helptor
   Failure of the Place Address Geocode of the Complaint created in the browser
Frequently Asked Questions
   What is the Service for?
   What countries the Service does operate in?
   What the Service working languages are?
   What the fastest way to submit a Complaint in the Service is?
   How to submit the most informative Complaint?
   What is the best way to create and submit the Complaint on the go or in the field?
   What is the best way to submit the Complaint it fall into the Registered Medics' field of view most likely?
   What time is the Complaint stored in the Service?
   How to avoid the Complaint removal from the Service database due to the expiry date 3 months if the relevant problem is still solved by the Registered Medic?
   Can I re-apply to the Service?
   How can I register as the Medic in the Service?
   What actions can Registered Medics do to serve the Patients in the Service?
      The Registered Medic Profile update (settings change)
      Analysis of the Complaints to-be-Considered; the Complaint Workout creation
      The actions on Complaint Workouts
      The Complaint status change
      The Complaint binding
   How Patients and Registered Medics cooperate in the Service?
      Cooperation scenario when Patient is initiator
      Cooperation scenario when Registered Medic is initiator
Known Bugs and Malfunctions
   The 'Screen overlay detected’ dialog unexpected appearance in Android app Helptor

 

Terms and Notions

The Complaint is Patient's Medical Complaint about his/her Health.
The Complaint Flow is the set of the Complaints going to the Registered Medic on consideration in the order they have been submitted by Patients. It contains Complaints from the Service Area as well as Complaints with incomplete or no geolocation data (if appropriate option has been chosen by the Registered Medic during registration).
The Patient is any individual requiring medical care and health promotion. The Patient declares this need using the Complaint.
The Registered Medics are Doctors, Clinics, Hospitals, Diagnostic Centers, Medical Labs, Healing Sanatoriums, Rehabilitation Centers, and other medical entities that have registered in the Health Hub Service.
The Service is the 'Health Hub' Internet/Web Service.
The Service Area is the territory the Registered Medic has specified for himself during registration in the Service. The Complaints whose geographic coordinates (latitude, longitude) drop into the territory boundaries go to the Registered Medic on consideration. The Service Area is the circle on the Earth surface whose center is specified by geographic coordinates (latitude, longitude) geocoded at the Registered Medic address. Also latitude and longitude can be entered directly. Radius must be inputted.

Help

Installation of Android App Helptor

You need to download Android App Helptor from Google Play as usual.

During installation of Android App Helptor user must permit access to:

On first attempt to input Patient Details and Text Content (on pressing Papersheet icon) user should permit the access to Contacts to have ability to pick contact phone number and insert it into the Complaint.

 

Settings in Android App Helptor

To access the Settings, open the Complaint List screen in Android App Helptor. The panel Action Bar (also known as App Bar) is located on the top of the screen. The menu icon (three vertical dots) are located on the right, tap it. The menu panel is opened, choose "Settings" and tap it.

Configuration changes take effect immediately, except for the option "Time Schedule for Tasks".

After changing value in the option "Time Schedule for Tasks" to take it into effect Android smartphone/tablet should be restarted (reloaded)!

 

Time Schedule for Tasks setting in Android App Helptor

After changing value in the option "Time Schedule for Tasks" to take it into effect Android smartphone/tablet should be restarted (reloaded)!

 

Failure of the Service while receiving Complaint created in the browser

The Service might not accept the Complaint for various technical reasons. For example, because of the Internet connection failure. In this case, try to re-send the Complaint from the same browser window. At the worst, Patients will have to make an Complaint again.

 

Failure of the Service while receiving Complaint created in the Android App Helptor

The Service might not accept the Complaint for various technical reasons. For example, because of the Internet connection failure. In such cases, one of the advantages of the Android App Helptor appears – local storage of the created Complaint on smartphone / tablet. Repeated Complaint transfer to the Service is performed by the Android App Helptor automatically at intervals set by the user, or by default (one hour). The Patient also might try to re-transfer the Complaint manually.

In case of excessive duration of transmission try (say, no network connection, etc.) you may refuse the transfer clicking Back button several times: (1) one rejection for each media file transfer; (2) to refuse the Complaint transfer; (3) to refuse to sync local and cloud Complaint databases. For instance, if the Complaint contains 2 media files (1 audio and 1 image), then you need 4 rejections.

 

Failure of the Place Address Geocode of the Complaint created in the browser

The Complaint created in "detailed" mode is most informative. Accelerating the creation of the Complaint involves to filling in the field "Type in your Complaint Place Address, if possible...". Sometimes it is impossible to specify the Complaint Place Address (say, the place is in forest or field). Also Patient might enter invalid address. At the time of the Complaint creation the Geocode Internet service might be unavailable (which works almost always, but not guaranteed) and so on. However, the Patient is required to click/tap the button "Geocode your Complaint Place".

So, due to the mentioned reasons Complaint Place Geocoding failure is possible. Then inability to automatically detect the region of Ukraine and email appropriate National/Regional Medical Emergency Service 103 or similar one like 03, 112, 911 (if Patient allows it) will become one of the negative consequences of the above failure. However, as far as possible, manually enter the address, latitude and longitude of the Complaint Place in the following fields
"Do Geocoding or type in the Address, if possible...",
"Do Geocoding or type in the Latitude, if possible...",
"Do Geocoding or type in the Longitude, if possible..."
on the right of the form. This will greatly help Registered Medics to serve Complaints, though noticeably add them handwork.

 

Frequently Asked Questions

What is the Service for?

The 'Health Hub' Internet Service is secure and comfortable place where Patient informatively and quickly reports his/her need in in medical care and health promotion, and Registered Medics quickly and effectively analyze the Complaint and evaluate their own ability and interest in user service to solve his/her problem.

In the case of mutual interest Patient and the Registered Medic(s) use the Service resources to ensure the confidential cooperation under the terms of (voluntary, commercial, ...), which they set for themselves.

Now Patient can submit his message to the Service as an Complaint protected with password in browser or Android App Helptor. The submission process is simple, fast, based on human intuition and common sense.

Complaints are accepted free of charge and are stored by the Service during 3 months upon registration. The Complaint can be stored for a longer period, if at least one Registered Medic has secured file from being deleted (has binded the file).

All those individuals, teams, entrepreneurs, businesses, and organizations who are interested in the opportunity to provide assistance to Patients in resolving their health concerns on a voluntary, commercial or otherwise base, may register free of charge in the Service and free use its secure and comfortable environment. Once registered, these persons/entities become Registered Medics.

 

What countries the Service does operate in?

Now the Service operates in PUBLIC BETA Testing in the territory of Ukraine.

 

What the Service working languages are?

Working languages are English, Russian, and Ukrainian.

 

What the fastest way to submit a Complaint in the Service is?

The fastest way, incomplete minute to several minutes, to create and submit an Complaint is using

The media Complaint can contain 1 to 5 mediafiles (1 audio, 3 images/photos, 1 video). The mediafile volume is up to 50 MB (it roughly corresponds to 1 hour high quality audio and 30 seconds high quality video). For the media Complaint the service sets standard password 123456 (on default).

To submit a media Complaint:

A media Complaint submission benefits:

Watch the video about creating and submitting the media Complaint in a browser on a computer.

A Patient can create and submit a Complaint fast, simply and conveniently, even on the move or in the field, in Android App Helptor.

 

How to submit the most informative Complaint?

Most informative Complaint can be created and submitted in browser in the "detailed" mode.

Detailed Complaint significantly expands the richness of media Complaint: adds text description of event / problem of Patient, position data (address and geolocation), password (optional), the elements of selection (checkboxes) whether to open the Complaint to Registered Medics and report to National/Regional Medical Emergency Service 103 or similar one like 03, 112, 911. Detailed Complaint must contain text description of event / problem of Patient or at least single mediafile.

If Patient does not open the Complaint to Registered Medics and report to National/Regional Medical Emergency Service 103 or similar one like 03, 112, 911 then it will be known only to himself. The Patient can send the Complaint number and password to required counterparty (person or entity), whose assistance the client relies on. But in this case, at the moment the interoperability between Patient and counterparty in the Service will be limited by the Complaint itself.

To submit a Detailed Complaint:

A Detailed Complaint submission benefits:

Watch the video of an example how to create and submit the detailed Complaint in a browser on a computer.

 

What is the best way to create and submit the Complaint on the go or in the field?

On the go or in the field circumstances it is better to create and submit Complaint in Android App Helptor.

You can free download Android App Helptor in Google Play here.

You should restart your Android-phone/tablet after Helptor installation completion to provide regular tasks execution.

An Patient creates an Complaint locally in Android App Helptor on Android smartphone / tablet. The Complaint can be sent to the Service Cloud immediately (if WiFi / 3G connection is running) or later when the connection appears by pressing the button with the caption 'Submit the Complaint to the Cloud (press here)'. Video-only-based Complaint is transferred to the Service Cloud automatically upon the Complaint completion if WiFi / 3G connection is available. The first 2 Complaints were previously created for sample.

The Complaints are stored locally on the Android-smartphone / tablet arbitrary time, until they are removed by the owner.

An Complaint in Android App Helptor includes:

To submit Complaint in Android App Helptor:

Benefits of Complaint submission with Android App Helptor:

Watch the video, how to create and submit the Complaint to the Service in the Helptor app on a smartphone. The following the video explains the content of the Complaint as it is stored and used on a smartphone in the Helptor app.

 

What is the best way to submit the Complaint it fall into the Registered Medics' field of view most likely?

To do this, consider the following factors:

Therefore, the Patient should not only open the Complaint to the Registered Medics but also put the Complaint Place geolocation data into the Complaint and provide automatic geocode / reverse geocode. The creation and submission of the Complaint in the Android App Helptor as well as in browser in the "detailed" mode solves the problem of the best way.

 

What time is the Complaint stored in the Service?

The Complaints are received and stored by the Service free of charge within 3 months from the date of registration.

The Complaint can be stored for a longer period, if at least one Registered Medic secured the Complaint from being deleted (binded the Complaint). The Complaint is deleted from the Service after all Registered Medics have binded the Complaint unbound it (provided that the Complaint storage time has expired).

 

How to avoid the Complaint removal from the Service database due to the expiry date 3 months if the relevant problem is still solved by the Registered Medic?

The Complaint can be stored for a longer period, if at least one Registered Medic secured the Complaint from being deleted (binded the Complaint).

The Registered Medics can bind the Complaint in two ways:

Each Complaint panel contains the button "Bind/Unbind" with the prompt. Pressing/tapping the button toggles binding/unbinding the Complaint.

The Complaint is deleted from the Service after it unbound (provided that the Complaint storage time has expired).

 

Can I re-apply to the Service?

You can re-submit the file to the Service simply, conveniently and accurately in the Android App Helptor, as it stores the Complaints locally on Android-smartphone / tablet. The field / button of the Complaint deleted from the Service Cloud has yellow background in the screen of Complaint list in Android App Helptor. You should tap this button, enter the Complaint detail screen and tap the button with the title "The Complaint was deleted from the Cloud due to life time expiration. Press here to resubmit it to the Cloud".

You can re-submit the Complaint to the Service in the browser too, but it requires greater effort and can be a source of irregularities or errors in the recreated file.

 

How can I register as the Medic in the Service?

The process of registering the Medic is short and simple:

Watch the video how to create an account (to start the registration of the new Medic) and the video how to activate the account (to complete the registration and get the Registered Medic status) in a browser on smartphone. On other types of devices the registration in the Service is similar - because of the universality of web browsers.

You can make changes in already created Registered Medic account - update Registered Medic profile (change settings).

 

What actions can Registered Medics do to serve the Patients in the Service?

The Service enables simply, conveniently and efficiently to perform all necessary actions.

To understand how the Registered Medic performs above listed typical actions in the Service - watch the video.

 

How Patients and Registered Medics cooperate in the Service?

So, the Complaint has been submitted using the browser or Android App Helptor and registered in the Service.

The work in Android App Helptor.
The Complaint is contained in the list of Complaints in the Android App Helptor, which synchronizes with the cloud Complaint database automatically according to the settings of the application or manually by the Patient-owner of the Android-smartphone / tablet. If the Patient expects a message from the Registered Medic(s), which he has not answered or is not looked through a browser, the panel background of the Complaint in the Complaint list will be pink. After the Patient replying or reviewing the message and synchronizing local and cloud Complaint databases panel background color of the Complaint in the Complaint list becomes green.

Cooperation scenario when Patient is initiator.
Work in the Browser

Let's look at an example.
Early, our training actor Patient Antony submitted a health complaint (the Complaint) to the Service. The second training actor, Dr. Taras STOVBUN, accepted the Complaint in the Service. Patient Antony is preparing to transfer to the Doctor available medical documents concerning the Complaint, without letting go off his favorite smartphone :).
First, Patient Antony provides access to his digital medical records for Dr. Taras STOVBUN (and ONLY for him!); listen to here how. And then he informs Dr. Taras STOVBUN about this in the Service; watch the video how.

Cooperation scenario when Registered Medic is initiator.
Work in the Browser

Watch the video of an example how the Registered Medic and the Patient interact in the Service in a browser on a computer.

 

Known Bugs and Malfunctions

The 'Screen overlay detected’ dialog unexpected appearance in Android app Helptor

On Android app Helptor installation and following permission requests in it the dialog ‘Screen overlay detected’ may appear somehow unexpectedly that prevents normal course to grant permission(s). It’s known Android problem since Android Marshmallow (Android 6.0 – 6.0.1) release. For instance, see here and here.
The simple way to override such a malfunction is as follows.
1) Reject this dialog (press Back button).
2) Go to your Android device home screen and find ‘Settings’. Then follow ‘Settings’ → ‘Application manager’ → ‘Helptor’ → ‘Permissions’ and turn on permissions in question.
3) Then continue your Helptor usage as you want.