The Service "Health Hub"
Help & FAQ

'Help' Section of the 'Health Hub' Internet Service (hereinafter referred to as Service) provides answers to specific questions of the Service use such as "How to act?" and "What to do in case of failure?".

'Frequently Asked Questions' (FAQ) Section provides answers to more general questions about the mission and use of the Service such as "Why is it for?", "How to get better?" and "How best to perform the action?"

'Known Bugs and Malfunctions' Section describes mentioned drawbacks and the ways to correct them.

 

The Terms of Service
Terms and Notions

Help
   Installation of Android App Helptor
   Settings in Android App Helptor
   Time Schedule for Tasks setting in Android App Helptor
   Failure of the Service while receiving Complaint created in the browser
   Failure of the Service while receiving Complaint created in the Android App Helptor
   Failure of the Place Address Geocode of the Complaint created in the browser
Frequently Asked Questions
   What is the Service for?
   What countries the Service does operate in?
   What the Service working languages are?
   What the fastest way to submit a Complaint in the Service is?
   How to submit the most informative Complaint?
   What is the best way to create and submit the Complaint on the go or in the field?
   What is the best way to submit the Complaint it fall into the Registered Medics' field of view most likely?
   What time is the Complaint stored in the Service?
   How to avoid the Complaint removal from the Service database due to the expiry date 3 months if the relevant problem is still solved by the Registered Medic?
   Can I re-apply to the Service?
   How can I register as the Medic in the Service?
   What actions can Registered Medics do to serve the Patients in the Service?
      The Registered Medic Profile update (settings change)
      Analysis of the Complaints to-be-Considered; the Complaint Workout creation
      The actions on Complaint Workouts
      The Complaint status change
      The Complaint binding
   How Patients and Registered Medics cooperate in the Service?
      Cooperation scenario when Patient is initiator
      Cooperation scenario when Registered Medic is initiator
Known Bugs and Malfunctions
   The 'Screen overlay detected’ dialog unexpected appearance in Android app Helptor

 

Terms and Notions

The Complaint is Patient's Medical Complaint about his/her Health.
The Complaint Flow is the set of the Complaints going to the Registered Medic on consideration in the order they have been submitted by Patients. It contains Complaints from the Service Area as well as Complaints with incomplete or no geolocation data (if appropriate option has been chosen by the Registered Medic during registration).
The Patient is any individual requiring medical care and health promotion. The Patient declares this need using the Complaint.
The Registered Medics are Doctors, Clinics, Hospitals, Diagnostic Centers, Medical Labs, Healing Sanatoriums, Rehabilitation Centers, and other medical entities that have registered in the Health Hub Service.
The Service is the 'Health Hub' Internet/Web Service.
The Service Area is the territory the Registered Medic has specified for himself during registration in the Service. The Complaints whose geographic coordinates (latitude, longitude) drop into the territory boundaries go to the Registered Medic on consideration. The Service Area is the circle on the Earth surface whose center is specified by geographic coordinates (latitude, longitude) geocoded at the Registered Medic address. Also latitude and longitude can be entered directly. Radius must be inputted.

Help

Installation of Android App Helptor

You need to download Android App Helptor from Google Play as usual.

During installation of Android App Helptor user must permit access to:

• Locality feature;
• Camera;
• Microphone;
• External Memory.

On first attempt to input Patient Details and Text Content (on pressing Papersheet icon) user should permit the access to Contacts to have ability to pick contact phone number and insert it into the Complaint.

 

Settings in Android App Helptor

To access the Settings, open the Complaint List screen in Android App Helptor. The panel Action Bar (also known as App Bar) is located on the top of the screen. The menu icon (three vertical dots) are located on the right, tap it. The menu panel is opened, choose "Settings" and tap it.

Configuration changes take effect immediately, except for the option "Time Schedule for Tasks".

After changing value in the option "Time Schedule for Tasks" to take it into effect Android smartphone/tablet should be restarted (reloaded)!

 

Time Schedule for Tasks setting in Android App Helptor

After changing value in the option "Time Schedule for Tasks" to take it into effect Android smartphone/tablet should be restarted (reloaded)!

 

Failure of the Service while receiving Complaint created in the browser

The Service might not accept the Complaint for various technical reasons. For example, because of the Internet connection failure. In this case, try to re-send the Complaint from the same browser window. At the worst, Patients will have to make an Complaint again.

 

Failure of the Service while receiving Complaint created in the Android App Helptor

The Service might not accept the Complaint for various technical reasons. For example, because of the Internet connection failure. In such cases, one of the advantages of the Android App Helptor appears – local storage of the created Complaint on smartphone / tablet. Repeated Complaint transfer to the Service is performed by the Android App Helptor automatically at intervals set by the user, or by default (one hour). The Patient also might try to re-transfer the Complaint manually.

In case of excessive duration of transmission try (say, no network connection, etc.) you may refuse the transfer clicking Back button several times: (1) one rejection for each media file transfer; (2) to refuse the Complaint transfer; (3) to refuse to sync local and cloud Complaint databases. For instance, if the Complaint contains 2 media files (1 audio and 1 image), then you need 4 rejections.

 

Failure of the Place Address Geocode of the Complaint created in the browser

The Complaint created in "detailed" mode is most informative. Accelerating the creation of the Complaint involves to filling in the field "Type in your Complaint Place Address, if possible...". Sometimes it is impossible to specify the Complaint Place Address (say, the place is in forest or field). Also Patient might enter invalid address. At the time of the Complaint creation the Geocode Internet service might be unavailable (which works almost always, but not guaranteed) and so on. However, the Patient is required to click/tap the button "Geocode your Complaint Place".

So, due to the mentioned reasons Complaint Place Geocoding failure is possible. Then inability to automatically detect the region of Ukraine and email appropriate National/Regional Medical Emergency Service 103 or similar one like 03, 112, 911 (if Patient allows it) will become one of the negative consequences of the above failure. However, as far as possible, manually enter the address, latitude and longitude of the Complaint Place in the following fields
"Do Geocoding or type in the Address, if possible...",
"Do Geocoding or type in the Latitude, if possible...",
"Do Geocoding or type in the Longitude, if possible..."
on the right of the form. This will greatly help Registered Medics to serve Complaints, though noticeably add them handwork.

 

Frequently Asked Questions

What is the Service for?

The 'Health Hub' Internet Service is secure and comfortable place where Patient informatively and quickly reports his/her need in in medical care and health promotion, and Registered Medics quickly and effectively analyze the Complaint and evaluate their own ability and interest in user service to solve his/her problem.

In the case of mutual interest Patient and the Registered Medic(s) use the Service resources to ensure the confidential cooperation under the terms of (voluntary, commercial, ...), which they set for themselves.

Now Patient can submit his message to the Service as an Complaint protected with password in browser or Android App Helptor. The submission process is simple, fast, based on human intuition and common sense.

Complaints are accepted free of charge and are stored by the Service during 3 months upon registration. The Complaint can be stored for a longer period, if at least one Registered Medic has secured file from being deleted (has binded the file).

All those individuals, teams, entrepreneurs, businesses, and organizations who are interested in the opportunity to provide assistance to Patients in resolving their health concerns on a voluntary, commercial or otherwise base, may register free of charge in the Service and free use its secure and comfortable environment. Once registered, these persons/entities become Registered Medics.

 

What countries the Service does operate in?

Now the Service operates in PUBLIC BETA Testing in the territory of Ukraine.

 

What the Service working languages are?

Working languages are English, Russian, and Ukrainian.

 

What the fastest way to submit a Complaint in the Service is?

The fastest way, incomplete minute to several minutes, to create and submit an Complaint is using

• browser in "media" mode if mediafiles (audio, image, video) have been prepared already;
• Android App Helptor;

The media Complaint can contain 1 to 5 mediafiles (1 audio, 3 images/photos, 1 video). The mediafile volume is up to 50 MB (it roughly corresponds to 1 hour high quality audio and 30 seconds high quality video). For the media Complaint the service sets standard password 123456 (on default).

To submit a media Complaint:

• Bring all mediafiles in the same folder;
• Go on the Service Home page (for instance, type the Service web address www.301.in.ua into browser address field and go);
• Click/tap the button "Add audio, image, and video", go to the folder with audio, image, and video files and choose the required ones. If you choose too many files, the service will automatically eliminate superfluous ones.
• Choosen mediafiles will be listed under the button "Add audio, image, and video";
• Click/tap the button "Submit Complaint".

The file submission process takes some time, depending on the quality of the Internet connection at the file submission place, and is displayed in the browser window. After the Service has received the file, the browser will display a web page with the file number and other file details.

A media Complaint submission benefits:

• Quickness of submission (if mediafiles are available);
• Availability of image(s)/video (as they say, better to see once ...);
• Anonymity (if required);
• Registered Medic access to the Complaint.

Watch the video about creating and submitting the media Complaint in a browser on a computer.

A Patient can create and submit a Complaint fast, simply and conveniently, even on the move or in the field, in Android App Helptor.

 

How to submit the most informative Complaint?

Most informative Complaint can be created and submitted in browser in the "detailed" mode.

Detailed Complaint significantly expands the richness of media Complaint: adds text description of event / problem of Patient, position data (address and geolocation), password (optional), the elements of selection (checkboxes) whether to open the Complaint to Registered Medics and report to National/Regional Medical Emergency Service 103 or similar one like 03, 112, 911. Detailed Complaint must contain text description of event / problem of Patient or at least single mediafile.

If Patient does not open the Complaint to Registered Medics and report to National/Regional Medical Emergency Service 103 or similar one like 03, 112, 911 then it will be known only to himself. The Patient can send the Complaint number and password to required counterparty (person or entity), whose assistance the client relies on. But in this case, at the moment the interoperability between Patient and counterparty in the Service will be limited by the Complaint itself.

To submit a Detailed Complaint:

• Go on the Service Home page (for instance, type the Service web address www.301.in.ua into browser address field and go);
• Click/tap the button "Go to make Detailed Complaint";
• Fill out the form according to the prompts in the form itself;
• If you fill the field "Type in your Complaint Place Address, if possible..." out and click/tap the button "Geocode your Complaint Place", then the form fields "Complaint Place Address", "Complaint Place Geolocation (Latitude)", and "Complaint Place Geolocation (Longitude)" will be filled automatically (provided that Geocode service is running at this moment and entered address is valid);
• Click/tap the button "Submit Complaint".

A Detailed Complaint submission benefits:

• The highest informativeness of Complaint;
• Presence of position data allows Complaint immediately catch the eye of local Registered Medic(s) and regional National/Regional Medical Emergency Service 103 or similar one like 03, 112, 911 (if Patient desired it);
• Enhanced security of Complaint;
• Anonymity (if required);
• The greatest opportunities of Patient to influence on the subsequent response to the Complaint and to the service of Patient himself / herself in the right direction.

Watch the video of an example how to create and submit the detailed Complaint in a browser on a computer.

 

What is the best way to create and submit the Complaint on the go or in the field?

On the go or in the field circumstances it is better to create and submit Complaint in Android App Helptor.

You can free download Android App Helptor in Google Play here.

You should restart your Android-phone/tablet after Helptor installation completion to provide regular tasks execution.

An Patient creates an Complaint locally in Android App Helptor on Android smartphone / tablet. The Complaint can be sent to the Service Cloud immediately (if WiFi / 3G connection is running) or later when the connection appears by pressing the button with the caption 'Submit the Complaint to the Cloud (press here)'. Video-only-based Complaint is transferred to the Service Cloud automatically upon the Complaint completion if WiFi / 3G connection is available. The first 2 Complaints were previously created for sample.

The Complaints are stored locally on the Android-smartphone / tablet arbitrary time, until they are removed by the owner.

An Complaint in Android App Helptor includes:

• An Complaint local number;
• An Complaint number in the Service Cloud (if it was transferred successfully there) capted on the button. Pressing the button opens Complaint Review page of the Service in the browser. On transmission failure the button displays appropriate message. The Patient can either wait for the automatic retransmission attempt or do it himself/herself manually by pressing the button;
• The Complaint local creation date and time ;
• Date and time of the file receive (registration) in the Service Cloud (on file transfer success);
• The button for Patient Details and Text Content (if any);
Mediafile buttons (if mediafiles are available) -
• 1 video file (recording duration of 30 seconds), pressing the button plays back the local video
or
• 1 audio file (recording duration of 60 seconds), pressing the button plays back the local audio
or
• 1 audio file (recording duration of 60 seconds), pressing the button plays back the local audio
and
• 1 to 3 image/photo files, pressing the button opens the local image/photo;
• Address (found by Reverse Geocode Internet service, as a rule, approximately);
• The Complaint Place latitude on the Earth's surface (found by GPS-positioning feature of Android-smartphone / tablet);
• The Complaint Place longitude on the Earth's surface (found by GPS-positioning feature of Android-smartphone / tablet);
• Permission on access of Registered Medics to the Complaint (yes/no);
• Permission on email message about the Complaint to the National/Regional Medical Emergency Service 103 or similar one like 03, 112, 911 (yes/no);
• The country region (say, oblast of Ukraine);
• The Complaint password;
• Time of Medic recent answer to the Patient in the Service Cloud;
• Synchronization button of local Complaint with its copy in the Service Cloud;
• The Complaint deletion button on the local Android-smartphone / tablet.

To submit Complaint in Android App Helptor:

• Launch Android App Helptor. The main screen with Complaints list opens immediately. The first 2 files are samples and are created on the local Android-smartphone / tablet for customer convenience for reference;
• If you want to create the video-only-based Complaint, tap Video icon on Action Bar to start recording (its duration 30 seconds). After shooting the video the Complaint will be automatically transferred to the Service Cloud.
  In case of excessive duration of transmission try (say, no network connection, etc.) you may refuse the transfer clicking Back button 3 times: (1) to refuse media file transfer; (2) to refuse the Complaint transfer; (3) to refuse to sync local and cloud Complaint databases.
  The result of the transfer attempt will be displayed on the Complaint screen with the appropriate message depending on the success / failure of transmission;
• If shooting video canceled the main screen opens with a list of existing Complaints;
• If you want to create the Complaint with only audio or audio+image(s), tap Photocamera icon;
• Immediately recording audio starts (duration 60 sec.) and the screen to shoot image/photo opens. To create the Complaint speak and simultaneously shoot up to 3 images/photos. Each image/photo and audio file is transferred to the Service Cloud automatically just after creation.
  In case of excessive duration of transmission try (say, no network connection, etc.) you may refuse the transfer clicking Back button several times: (1) one rejection for each media file transfer; (2) to refuse the Complaint transfer; (3) to refuse to sync local and cloud Complaint databases;
• After audio recording the Complaint screen opens with the button carrying the title "Submit the Complaint to the Cloud (press here)" intended for manual Complaint transfer in the Service Cloud, as well as buttons for audio and 1 to 3 images/photos. You can add image to the Complaint even after recording audio finished but before transfer of the Complaint itself.
  Green background of mediafile buttons means that they have been successfully transferred to the Service Cloud. On transfer failure background of mediafile buttons becomes grey.
  The very same Complaint should be transferred to the Service Cloud manually by pressing the button of manual Complaint transfer. The result of this attempt will be displayed on the Complaint screen with the appropriate messages based on the success / failure of transmission;
• If you want to create the Complaint with text Patient Details and\or Text Content, tap Papersheet icon. Text input fields have appropriate tips. By pressing 'Insert contact phone number' button user can pick required phone number from Contacts and add it to Patient Details. By pressing the buttons 'Add video' and 'Add audio+image(s)' user creates mediafiles as described above. On the completion of the Complaint it should be transferred to the Service Cloud manually;
• On transfer failure the button for manual Complaint transfer to the Service Cloud displays a message about it. The Patient can whether wait for the automatic retransmission attempt, or do it himself / herself manually by pressing the button.

Benefits of Complaint submission with Android App Helptor:

• Complaints can be stored on the local Android-smartphone / tablet, until the owner wishes to remove them;
• Patient can resubmit the Complaint to the Service Cloud by single tap (for example, if the Complaint was deleted by the Service due expiry date, and the Patient problem is still not solved);
• The Complaint can be used locally when there is no access to the Internet;
• Complaint Geolocation is automatically determined almost always (but not guaranteed), which significantly increases the likelihood of its falling into the field of view of local Registered Medics and emailing regional Medical Emergency Service 103 or similar one like 03, 112, 911 about it;
• Local storage of password for each file, which is useful if password changes frequently;
• Automatic synchronization of local and Cloud Complaint databases of the Service, which ensures effective monitoring of the appearance of the Registered Medics new replies to the Complaints and the Patients new messages to the Registered Medics;
• Ability to configure the Service locally.

Watch the video, how to create and submit the Complaint to the Service in the Helptor app on a smartphone. The following the video explains the content of the Complaint as it is stored and used on a smartphone in the Helptor app.

 

What is the best way to submit the Complaint it fall into the Registered Medics' field of view most likely?

To do this, consider the following factors:

• The Registered Medics are able to set their restricted Service Area. For example, a circle with the center at the Independence Square in Kiev with 50 km radius;
• The Registered Medics can choose whether to analyze Complaints with missing or incomplete geolocation data.

Therefore, the Patient should not only open the Complaint to the Registered Medics but also put the Complaint Place geolocation data into the Complaint and provide automatic geocode / reverse geocode. The creation and submission of the Complaint in the Android App Helptor as well as in browser in the "detailed" mode solves the problem of the best way.

 

What time is the Complaint stored in the Service?

The Complaints are received and stored by the Service free of charge within 3 months from the date of registration.

The Complaint can be stored for a longer period, if at least one Registered Medic secured the Complaint from being deleted (binded the Complaint). The Complaint is deleted from the Service after all Registered Medics have binded the Complaint unbound it (provided that the Complaint storage time has expired).

 

How to avoid the Complaint removal from the Service database due to the expiry date 3 months if the relevant problem is still solved by the Registered Medic?

The Complaint can be stored for a longer period, if at least one Registered Medic secured the Complaint from being deleted (binded the Complaint).

The Registered Medics can bind the Complaint in two ways:

• on the page "Registered Medic Workouts" - for the accepted Complaints (hot Workouts);
• on the page "Completed Complaints (worked out)".

Each Complaint panel contains the button "Bind/Unbind" with the prompt. Pressing/tapping the button toggles binding/unbinding the Complaint.

The Complaint is deleted from the Service after it unbound (provided that the Complaint storage time has expired).

 

Can I re-apply to the Service?

You can re-submit the file to the Service simply, conveniently and accurately in the Android App Helptor, as it stores the Complaints locally on Android-smartphone / tablet. The field / button of the Complaint deleted from the Service Cloud has yellow background in the screen of Complaint list in Android App Helptor. You should tap this button, enter the Complaint detail screen and tap the button with the title "The Complaint was deleted from the Cloud due to life time expiration. Press here to resubmit it to the Cloud".

You can re-submit the Complaint to the Service in the browser too, but it requires greater effort and can be a source of irregularities or errors in the recreated file.

 

How can I register as the Medic in the Service?

The process of registering the Medic is short and simple:

• On the Service Home page press/tap the button "New Medic Sign up";
• After the transition to the page "The Terms of Service" you should review and take them by pressing the button "I accept the Terms of Service" at the end of the page;
• After the transition to the page "New Medic Sign up" fill out the form using the prompts in the form itself and press the button "Create my account";
• The page with the message "Check your email for the activation link" opens. You need to enter the email box related to the email address specified on your Medic registration and click/tap "Activate";
• Your web browser opens the page for new Registered Medic workouts with the message "Account activated!". Then the Registered Medic may work.

Watch the video how to create an account (to start the registration of the new Medic) and the video how to activate the account (to complete the registration and get the Registered Medic status) in a browser on smartphone. On other types of devices the registration in the Service is similar - because of the universality of web browsers.

You can make changes in already created Registered Medic account - update Registered Medic profile (change settings).

 

What actions can Registered Medics do to serve the Patients in the Service?

The Service enables simply, conveniently and efficiently to perform all necessary actions.

• The Registered Medic Profile update (settings change).
  To do this, sign in the Service with your Registered Medic details and perform the following actions:
  
  • on the Service Home page press the button "Registered Medic Sign in";
  • on the page "Registered Medic Sign in" type in your details and press the button "Sign in";
  • on the page top menu bar choose "Medic", then "Medic Settings";
  • on the page "Update your profile" type in your new details and press the button "Save changes" bottom the page.


• Analysis of the Complaints to-be-Considered; the Complaint Workout creation.
  After signed in the Service, Registered Medic should press the reference "Complaints to be Considered: ***" on the statistics panel at the page top.
  The Complaint Flow is listed in the Complaints feed for Registered Medic to consider. The feed includes the Complaints opened to Registered Medics and not yet selected to work them out. To view and analyze the Complaints, scroll through the page and move on to other pages with Complaints using the links at the bottom of the page.
  
  All the actions Registered Medic fulfils to service the Complaint are written down into the unit named 'Workout'.
  The Workout comprises of two separate parts: 1) the Report to Patient (available to the Patient on send); 2) The Complaint secret X-file (never be available to the Patient). Registered Medic uses X-file to describe his/her actions for the Complaint.
  
  To compose new Workout perform the following steps, using the prompts in the form.
  • Enter the Complaint number, chosen from the Complaint feed for consideration;
  • Start compose a reply or a report to the Patient. For example, you can tell the Patient about your concernment and cooperation conditions. Your reply (report) will not be available to the Patient, until you do not take the 'Send' action on the workout page;
  • Begin to describe your actions in secret X-file for the Complaint chosen from the feed. The content of your Workout X-file is available only to you and will never be available to the Patient;
  • Press the button "Post Workout";
  • After that, the current page is updated, a message "Workout created!" appears on top of the page, also the Complaint selected for working out is removed from the feed of Complaints to be considered;
  • You can go to the workout page by clicking/tapping the reference "Accepted Complaints / Hot workouts: ***" on the Statistics panel (at the top of the page).
  Watch the video as in a browser on a laptop or desktop get a flow of the Complaints and choose a specific Complaint to serving.


• The actions on Complaint Workouts.
  Immediately after signing in to the Service the Registered Medic enters the page "Registered Medic Workouts".
  The Workout feed divided horizontally into strips for each individual Complaint. Each strip has the Complaint panel and the panel for this Complaint workout.
  The Complaint panel contains the button "Deny Complaint". Be careful when you press the button - both the Complaint will be denied, and workout will be deleted!
  The Complaint Workout panel consists of two parts: "Report to the Patient" and "The Workout X-file".
  The work on the Report to the Patient:
  • You can perform all the basic actions over the Report, - edit, add a new section, send it to the client, and delete workout. To perform these actions, there are buttons with prompts;
  • After pressing "Send" the Report will be available to the Patient;
  • Be careful when you press the "Delete" button - the Workout will be deleted!
  
  The work on the Workout X-file:
  • The X-file is never available to the Patient;
  • You can perform all the basic operations over the X-file - edit, add a new section, as well as finish the Complaint service. To perform these actions, there are buttons with prompts;
  • You can return the Complaint to service after its service was completed.


• The Complaint status change.
  Every Complaint has two associated statuses, which are set by Patient and Registered Medic.
  Complaint statuses which are being set by the Patient:
  • The Complaint is assigned the status of "actual" at the moment of its registration in the Service;
  • The Patient can cancel the Complaint (set it the status of "canceled"). To do this, press the button "Cancel Complaint" on the home page, then on the page "Cancel Complaint" type the Complaint details.
  The Registered Medic will be informed about the Complaint status "canceled" on the panels of the Complaint on the appropriate pages.
  Watch the video of an example where the Patient cancels his / her Complaint.
  The Registered Medic sets for each Complaint one of the statuses that reflects the Medic attitude to the Complaint:
  • "Complaint to be Considered" - this status is assigned to each Complaint that has been registered in the Service and which the Patient has wished to open to Registered Medics.
    To get access to the Complaints to be considered the Registered Medic should press the the reference "Complaints to be Considered: ***" on the statistics panel at the top of the page after he / she has signed in into the Service.
  • "Accepted Complaint" - this status is assigned to each Complaint that current Registered Medic has created the Workout for.
    The Registered Medic goes to the page "Registered Medic Workouts" immediately after he / she has signed in to the Service.
  • "Completed Complaints" - this status is assigned to the Complaint when the Registered Medic has pressed the button "Complete" on the panel "The Workout X-file" (the page "Registered Medic Workouts").
    To go to the page "Completed Complaints", you should press the reference "Completed Complaints (worked out): ***" on the statistics panel at the top of the page.
    The Registered Medic can return completed Complaint to the service (assign the status "Accepted Complaint" to the one) by pressing the button "Return for Service" on the panel "The Workout X-file" (the page "Completed Complaints").
  • "Denied Complaint" - the Registered Medic can assign this status to the Complaint:
    - both at the beginning of Complaint analysis (on the Service Home page after signing in the Service you should press the button "Deny it" on the Complaint panel),
    - and during the Complaint service (the page "Registered Medic Workouts") or after its completion (the page "Completed Complaints") by pressing the button "Deny Complaint" on the Complaint panel.
    All of these buttons have prompts (tooltips) that appear when you hover over them.
  
  
• The Complaint binding is intended for securing the Complaint from being deleted after storage term 3 months expires.

To understand how the Registered Medic performs above listed typical actions in the Service - watch the video.

 

How Patients and Registered Medics cooperate in the Service?

So, the Complaint has been submitted using the browser or Android App Helptor and registered in the Service.

The work in Android App Helptor.
The Complaint is contained in the list of Complaints in the Android App Helptor, which synchronizes with the cloud Complaint database automatically according to the settings of the application or manually by the Patient-owner of the Android-smartphone / tablet. If the Patient expects a message from the Registered Medic(s), which he has not answered or is not looked through a browser, the panel background of the Complaint in the Complaint list will be pink. After the Patient replying or reviewing the message and synchronizing local and cloud Complaint databases panel background color of the Complaint in the Complaint list becomes green.

Cooperation scenario when Patient is initiator.
Work in the Browser

• The Patient presses the button "Complaint Profile" on the Service Home page and the page "Complaint Review, Register, and Service" opens where you should type the Complaint details (number and password).
• The page "Review: Complaint No. ***" opens, the statistics panel shows the number of Registered Medic reports to the Patient. If there are no reports, therefore, the Patient has nobody to cooperate with. If they are, the Patient should press the button "The Complaint Service".
• The page "Complaint No. ***, Service" opens. The pink background of the panel "Medics Reports to the Patient" shows to the Patient that appropriate Registered Medic waits for his / her answer. The Patient should press on the panel "Medics Reports to the Patient":
  
  • the button "Create Reply" to begin corresponding with Registered Medic
  • one of the buttons "Add" / "Edit Reply" to continue corresponding with Registered Medic
  and compose his / her message to the Registered Medic.
• After that on the panel "Workout for Complaint No. ***" of the page "Registered Medic Workouts" appears / updates the panel "Patient Reply to the Medic Report", the pink background of it shows to the Registered Medic that this is last (fresh) Patient reply the Registered Medic did not respond yet.
• To reply to the Patient, the Registered Medic should press the button "Add" / "Edit" on the panel "The Report submitted to Patient" and compose his / her message to the Patient.
• After that the appropriate Registered Medic panel "Report of Medic" of the page "Complaint No. ***, Service" updates.
• Further correspondence flows through the cycle described.
The aforementioned buttons have prompts (tooltips) that appear when you hover over them.

Let's look at an example.
Early, our training actor Patient Antony submitted a health complaint (the Complaint) to the Service. The second training actor, Dr. Taras STOVBUN, accepted the Complaint in the Service. Patient Antony is preparing to transfer to the Doctor available medical documents concerning the Complaint, without letting go off his favorite smartphone :).
First, Patient Antony provides access to his digital medical records for Dr. Taras STOVBUN (and ONLY for him!); listen to here how. And then he informs Dr. Taras STOVBUN about this in the Service; watch the video how.

Cooperation scenario when Registered Medic is initiator.
Work in the Browser

• The Registered Medic signs in the Service on the Home page, then types his details (email address and password) on the page "Registered Medic Sign in".
• The page "Registered Medic Workouts" opens. The page includes "Medic Activity Feed" with panels "The Report submitted to Patient" and "Patient Reply to the Medic Report" (if any) for each Complaint under workout. The pink background of the panel "Patient Reply to the Medic Report" shows to the Registered Medic that this is last (fresh) Patient answer he / she did not respond yet.
• The Registered Medic answers to the Patient on the panel "The Report submitted to Patient" using the buttons "Add" / "Edit". The buttons have prompts (tooltips) that appear when you hover over them.
• The Patient will see update of panel for appropriate Registered Medic on the page "Complaint No. ***, Service". To wit, the panel "Patient Reply to the Medic Report" will be updated and become pink. The pink backgroung shows to the Patient that the Registered Medic waits for his / her answer.
• Further correspondence flows through the cycle described.

Watch the video of an example how the Registered Medic and the Patient interact in the Service in a browser on a computer.

 

Known Bugs and Malfunctions

The 'Screen overlay detected’ dialog unexpected appearance in Android app Helptor

On Android app Helptor installation and following permission requests in it the dialog ‘Screen overlay detected’ may appear somehow unexpectedly that prevents normal course to grant permission(s). It’s known Android problem since Android Marshmallow (Android 6.0 – 6.0.1) release. For instance, see here and here.
The simple way to override such a malfunction is as follows.
1) Reject this dialog (press Back button).
2) Go to your Android device home screen and find ‘Settings’. Then follow ‘Settings’ → ‘Application manager’ → ‘Helptor’ → ‘Permissions’ and turn on permissions in question.
3) Then continue your Helptor usage as you want.