Health Hub
Getting Started

 

Terms and Notions
Introduction
To submit the Complaint
   To submit the Complaint in browser
   To submit the Complaint in Android App Helptor
   The Patient and Registered Medics cooperation in the Service
How do Registered Medics serve the Patient?
   Registering the Medic in the Service
   How do the Registered Medic typically act in the Service?
   The Registered Medics and Patient cooperation in the Service
Learning Stuff
   The Serial 'Health Hub takes off!' on Facebook (12/12/2017 - 01/05/2018)

 

Terms and Notions

The Complaint is Patient's Medical Complaint about his/her Health.
The Complaint Flow is the set of the Complaints going to the Registered Medic on consideration in the order they have been submitted by Patients. It contains Complaints from the Service Area as well as Complaints with incomplete or no geolocation data (if appropriate option has been chosen by the Registered Medic during registration).
The Patient is any individual requiring medical care and health promotion. The Patient declares this need using the Complaint.
The Registered Medics are Doctors, Clinics, Hospitals, Diagnostic Centers, Medical Labs, Healing Sanatoriums, Rehabilitation Centers, and other medical entities that have registered in the Health Hub Service.
The Service is the 'Health Hub' Internet/Web Service.
The Service Area is the territory the Registered Medic has specified for himself during registration in the Service. The Complaints whose geographic coordinates (latitude, longitude) drop into the territory boundaries go to the Registered Medic on consideration. The Service Area is the circle on the Earth surface whose center is specified by geographic coordinates (latitude, longitude) geocoded at the Registered Medic address. Also latitude and longitude can be entered directly. Radius must be inputted.

Introduction

The 'Health Hub' Internet/Web Service is secure and comfortable place where Patient informatively and quickly reports his/her need in health promotion and medical care, and Registered Medics quickly and effectively analyze the Complaint and evaluate their own ability and interest in Patient service to solve his/her problem.

In the case of mutual interest the Patient and the Registered Medic(s) use the Service resources to ensure the confidential cooperation under the terms of (voluntary, commercial, ...), which they set for themselves.

Now the Service operates in PUBLIC BETA Testing in the territory of Ukraine. Working languages are English, Russian, and Ukrainian.

To submit the Complaint

Now Patient can submit his message to the Service as an Complaint protected with password in browser or Android App Helptor. The submission process is simple, fast, based on human intuition and common sense.

Complaints are accepted free of charge and are stored by the Service during 3 months upon registration. The Complaint can be stored for a longer period, if at least one Registered Medic has secured the Complaint from being deleted (has binded the Complaint).

To submit the Complaint in browser

You can submit the Complaint in 2 modes: "Media" (fast and briefly) and "Detailed" (most informatively).

The "Media" Complaint can contain 1 to 5 mediafiles (1 audio, 3 images/photos, 1 video). The mediafile volume is up to 50 MB (it roughly corresponds to 1 hour high quality audio and 30 seconds high quality video). For "Media" Complaint the Service sets standard password 123456 (on default).

To submit a Media Complaint:

A Media Complaint submission benefits:

Watch the video about creating and submitting the media Complaint in a browser on a computer.

Detailed Complaint significantly expands the richness of a Media Complaint: adds text description of event / problem of Patient, position data (address and geolocation), password (optional), the elements of selection (checkboxes) whether to open the Complaint to Registered Medics and report to National/Regional Medical Emergency Service 103 or similar one like 03, 112, 911. Detailed Complaint must contain text description of event / problem of Patient or at least single mediafile.

If Patient does not open the Complaint to Registered Medics and report to National/Regional Medical Emergency Service 103 or similar one like 03, 112, 911 then it will be known only to himself. The Patient can send the Complaint number and password to required counterparty (person or entity), whose assistance the client relies on. But in this case, at the moment the interoperability between Patient and counterparty in the Service will be limited by the Complaint itself.

To submit a Detailed Complaint:

A Detailed Complaint submission benefits:

Watch the video of an example how to create and submit the detailed Complaint in a browser on a computer.

To submit the Complaint in Android App Helptor

You can free download Android App Helptor in Google Play here.

You should restart your Android-phone/tablet after Helptor installation completion to provide regular tasks execution.

A Patient creates a Complaint locally in Android App Helptor on Android smartphone / tablet. The Complaint can be sent to the Service Cloud immediately (if WiFi / 3G connection is running) or later when the connection appears by pressing the button with the caption 'Submit the Complaint to the Cloud (press here)'. Video-only-based Complaint is transferred to the Service Cloud automatically upon the Complaint completion if WiFi / 3G connection is available. The first 2 Complaints were previously created for sample.

The Complaints are stored locally on the Android-smartphone / tablet arbitrary time, until they are removed by the owner.

A Complaint in Android App Helptor includes:

During installation of Android App Helptor user must permit access to:

On first attempt to input Patient Details and Text Content (on pressing Papersheet icon) user should permit the access to Contacts to have ability to pick contact phone number and insert it into the Complaint.

To submit Complaint in Android App Helptor:

Benefits of Complaint submission with Android App Helptor:

Watch the video, how to create and submit the Complaint to the Service in the Helptor app on a smartphone. The following the video explains the content of the Complaint as it is stored and used on a smartphone in the Helptor app.

The Patient and Registered Medics cooperation in the Service

Cooperation scenario when Patient is initiator.
Work in the Browser

Let's look at an example.
Early, our training actor Patient Antony submitted a health complaint (the Complaint) to the Service. The second training actor, Dr. Taras STOVBUN, accepted the Complaint in the Service. Patient Antony is preparing to transfer to the Doctor available medical documents concerning the Complaint, without letting go off his favorite smartphone :).
First, Patient Antony provides access to his digital medical records for Dr. Taras STOVBUN (and ONLY for him!); listen to here how. And then he informs Dr. Taras STOVBUN about this in the Service; watch the video how.

How do Registered Medics serve the Patient?

All those Doctors, Clinics, Hospitals, Diagnostic Centers, Medical Labs, Healing Sanatoriums, Rehabilitation Centers, and other medical entities who are interested to provide medical care to Patients as well as to assist them in resolving their health concerns and health promotion on a voluntary, commercial or otherwise base, may register free of charge in the Service and free use its secure and comfortable environment. Once registered, these persons/entities become Registered Medics.

Registering the Medic in the Service

The process of registering the Medic is short and simple:

Watch the video how to create an account (to start the registration of the new Medic) and the video how to activate the account (to complete the registration and get the Registered Medic status) in a browser on smartphone. On other types of devices the registration in the Service is similar - because of the universality of web browsers.

How do the Registered Medic typically act in the Service?

The Service enables simply, conveniently and efficiently to perform all necessary actions.

To understand how the Registered Medic typically act in the Service - watch the video.

The Registered Medics and Patient cooperation in the Service

Cooperation scenario when Registered Medic is initiator.
Work in the Browser

Watch the video of an example how the Registered Medic and the Patient interact in the Service in a browser on a computer.

Learning Stuff

The Serial 'Health Hub takes off!' on Facebook (12/12/2017 - 01/05/2018)

The Serial 'Health Hub takes off!' lives on Health Hub Community page on Facebook. The Serial focuses on benefits the Health Hub Service (the Service) brings to both patients and doctors / clinics / hospitals / diagnostic centers / medical laboratories / healing sanatoriums / rehabilitation centers, or another medical entities. Examples with videos explain how the Patients and the Registered Medics use the Service features on practice.
Each episode of the Serial 'Health Hub takes off!' is posted separately on Facebook. First episode 'The disease pounced. How to recover?' was posted on December 12, 2017. Last episode 'Something wrong...' was posted on January 5, 2018. Recall, Facebook places posts in reverse order. That is, first post stays deepest in the Post Feed as well as last one is closest to the top.
Every episode of the Serial contains its unique ID at its tail to differentiate it. For instance, last episode has the following ID:
Post ID: The Serial 'Health Hub takes off!', Episode 10 / Patient

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You, the Patients and the Registered Medics, may need more opportunities in the Service. Then, please, send your requests to team of the Service "Health Hub".